Factory verification and order terms

Video factory visits by appointment

Video factory visits can be arranged in advance. Contact our sales team to agree a time, platform and accessible production, inspection or packing areas. Other customers’ information and confidential areas are not shown.

Lead time: usually 30 days ex-works

For regular orders, production usually takes 30 days ex-works, counted from receipt of the deposit and approval of the drawings. Larger or special orders, and stock availability, are confirmed in the written quotation. Production and transport times are stated separately in the quotation or contract.

Written quotation and delivery terms

Trade terms are agreed for each order and logistics arrangement. The written quotation specifies the applicable Incoterms® 2020 rule, named delivery place or port of shipment, and whether freight, insurance and taxes are included. For containers handed to a carrier before vessel loading, FCA is considered rather than automatically using FOB.

Quality concerns and corrective action

Please provide the order number, affected quantity, photos or video, and relevant measurements or inspection records when reporting a quality concern. If responsibility is confirmed to lie with us, a remedy such as repair, additional supply, replacement, refund or price adjustment is agreed under the contract. Costs and the action plan are confirmed in writing; no unconditional return or fixed resolution period is promised.

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