Privacy Policy

Last updated

October 21, 2026

Who is responsible for your information

QY Metal Tech is the trading name used on this website by 无锡启悦钢格板有限公司 (Wuxi Qiyue Steel Grating Co., Ltd.), the company responsible for deciding how personal information collected through this website is used. Our business address is No. 12 Yanfeng Road, Yanqiao Supporting Zone, Huishan Economic Development Zone, Wuxi, China. For privacy questions or requests, email sales@qymetaltech.com and identify your request as a privacy matter.

This policy covers website visitors, business contacts and people who send inquiries, drawings or requests for quotation (RFQs). It explains our processing of personal information, not the ownership of drawings or the commercial terms of an order.

Information we collect and where it comes from

• Contact and business details: information you provide, such as your name, company, business email address, telephone number and WhatsApp contact.
• Inquiry and project information: messages, product specifications, quantities, delivery destinations, drawings, photographs and files that you submit, and subsequent quotation or order correspondence. A drawing may contain names, signatures or other personal information.
• Necessary technical information: information produced when the website operates, such as IP address, request time, requested URL, browser information, security events and technical error logs.
• Optional measurement information: where you accept optional analytics, tools may process page views, interaction events, device information and similar usage data. Our optional measurement tools include Google Analytics, Microsoft Clarity and website visitor measurement.

We receive this information directly from you, from your browser and, where relevant, from colleagues or business partners communicating about the same project. Please provide only information needed for your inquiry. Remove unnecessary personal, confidential or sensitive information from uploaded documents, and ensure that you are entitled to share information about other people.

Purposes and legal grounds

Where the GDPR or comparable legislation applies, the legal ground depends on the purpose and your relationship with us:

• Responding to an RFQ and preparing or fulfilling an order: taking steps at your request before a contract or performing a contract with you. When you act for a company rather than contracting personally, our legitimate interests in handling business inquiries and communicating with business representatives apply instead.
• Technical review, customer support and business records: our legitimate interests in supplying suitable products, maintaining project correspondence and resolving questions or disputes, subject to your applicable rights.
• Website operation and protection against misuse: our legitimate interests in keeping the website and inquiry service secure and reliable.
• Records required by law: compliance with applicable accounting, tax or other legal obligations.
• Optional analytics: your consent, which you can withdraw through Privacy settings. Sending an RFQ does not itself give consent to optional analytics or unrelated marketing.

The form marks the details needed to process an inquiry. If you do not provide the required contact and project information, we may be unable to reply or prepare a useful quotation. An uploaded drawing is optional; you may describe the requirement instead. We do not use this website’s RFQ process to make solely automated decisions that produce legal or similarly significant effects about individuals.

Drawings and project files

Submitted files are used to review requirements, prepare quotations and communicate about the project. We do not publish buyer drawings or project files as website content without permission. Limit submissions to material relevant to the project; do not upload identity documents, payment credentials or sensitive personal records.

Cookies, analytics and your choice

Necessary website functions and security logs are separate from optional analytics. Optional Google Analytics, Microsoft Clarity and visitor measurement run only after the relevant analytics choice is accepted. You can refuse optional analytics without losing access to the RFQ form, and revisit Privacy settings on the website to change or withdraw that choice. Withdrawal does not affect processing that was lawful before withdrawal. Browser settings can also limit cookies, although blocking necessary storage may affect website features.

Who may receive information

Information is used by staff handling inquiries, engineering review, quotations and customer support. As needed for those purposes, recipients may also include hosting, security and website service providers; email and business communication providers; and technical, logistics, accounting or professional advisers involved in the inquiry or order. Inquiry notifications can be sent through our business email and sales-team Telegram workflow. When you choose WhatsApp or another external communication service, that provider also processes information under its own terms and privacy policy.

Optional analytics providers receive measurement data when you accept that use. Information may also be disclosed where required by law or necessary to establish, exercise or defend legal claims. We do not sell personal information.

International processing

We are based in China, and information sent to our team is processed there. Hosting, security, email, messaging and optional analytics providers may also process information in other countries. The applicable data-protection rules and available rights can differ between countries.

Where a particular transfer is subject to GDPR transfer requirements, a valid transfer basis and any necessary safeguards must apply to that transfer. This policy is not itself a transfer safeguard and does not claim that every destination has an EU adequacy decision. Contact our privacy email for information about the recipients, processing locations and safeguards applicable to your information, including how to request a copy where applicable. Please avoid sending unnecessary personal information in project files.

How long information is kept

Retention depends on the purpose and the type of record. We consider whether an inquiry is active, whether it becomes an order, the need for technical or warranty support, applicable accounting or other legal requirements, and the need to resolve disputes. Information is not needed indefinitely merely because an RFQ was submitted. You can request deletion or ask about the retention of a particular record; legal obligations or the protection of legal claims may require some information to be retained. Backup copies may remain until the relevant backup cycle replaces them.

Your rights and how to exercise them

Depending on the law that applies and the circumstances, you may request access to your personal information, correction, deletion, restriction of processing or portability. You may object to processing based on legitimate interests and may withdraw consent for processing based on consent. Some rights have conditions or exceptions, such as records that must be kept by law.

Email sales@qymetaltech.com with enough context to locate your inquiry and explain your request. We may ask for proportionate verification before disclosing or changing records; do not send identity documents unless a necessary verification method has been agreed. We will respond within the time required by applicable law. If the GDPR applies, this is normally one month, with a permitted extension for complex or multiple requests and notice of the reason.

Where applicable, you may complain to your data-protection authority, including the authority in the country where you live or work or where you believe a breach occurred. Contacting us first does not remove that right.

Security and external services

We use website and access controls to protect inquiry information, but no internet transmission or storage method can be guaranteed completely secure. Links to external websites and services are governed by their own privacy information. This business-to-business website is not directed at children; if you believe a child has submitted personal information, contact us so that we can review it.

Changes and contact

We may update this policy when the website, services or applicable requirements change. The date above identifies this version. For questions about a specific inquiry or any of the processing described here, contact sales@qymetaltech.com.