FAQ
Ordering FAQ: MOQ, Samples, Payment, Lead Time and Shipping
These answers apply to all QY Metal Tech products: steel and FRP grating, fencing, guardrails and wire mesh. Product-specific questions are answered on each product page.
FAQ
Ordering questions
Is there a minimum order quantity?
The MOQ is 50 pcs (panels, rolls or pieces). Guardrails are quoted per metre, with no minimum count. We quote from your drawings and quantities.
Can I get a sample?
Yes. Samples are available; the sample cost and freight are paid by the buyer.
What payment terms do you accept?
30% deposit, with the 70% balance paid before shipment. The exact terms are stated in the written quotation or contract.
How quickly will I receive a quotation?
Normally within 24–48 hours on working days once we have your drawings or specification, quantity and destination.
What should I send for a quotation?
Drawings or sketches, dimensions, material, finish, quantity and destination port. You can upload PDF, DWG, DXF, JPG, PNG or WebP files up to 12 MB with the RFQ form.
How long is the lead time?
Lead time is usually 30 days ex-works for regular orders, counted from receipt of the deposit and approval of the drawings. For larger or special orders, lead time and stock availability are confirmed in the written quotation. Production and transport times are stated separately in the quotation or contract.
When does production start?
Production starts once the release-to-production conditions agreed in the quotation or contract are met.
Which trade terms (Incoterms) do you use?
Trade terms are agreed for each order. The written quotation names the Incoterms® 2020 rule, the delivery place or port, and whether freight, insurance and taxes are included. For containers handed to a carrier before vessel loading, FCA is considered rather than automatically using FOB.
How are goods packed for export?
Packing is planned for container loading and site sorting: bundles, pallets, steel frames or wooden cases by product, with labels for panels, posts, clips, mesh rolls and hardware. Container loading photos can be provided.
Do you inspect goods before shipment?
Yes. Checks depend on the product, for example dimensions, welding, coating, flatness and bearing direction for steel grating; surface, color and edges for FRP; and post, hardware and mesh opening checks for fencing.
Can I see the factory?
Video factory visits can be arranged by appointment. Contact our sales team to agree a time and the production, inspection or packing areas to be shown.
What happens if there is a quality problem?
Send the order number, affected quantity, photos or video and any measurements. If responsibility is confirmed to be ours, a remedy such as repair, additional supply, replacement, refund or price adjustment is agreed under the contract and confirmed in writing.
How can I verify your company?
Our company registration details and verification links are listed on the About page.
Next steps
Factory verification and order terms
Video factory visits by appointment
Video factory visits can be arranged in advance. Contact our sales team to agree a time, platform and accessible production, inspection or packing areas. Other customers’ information and confidential areas are not shown.
Lead time: usually 30 days ex-works
For regular orders, production usually takes 30 days ex-works, counted from receipt of the deposit and approval of the drawings. Larger or special orders, and stock availability, are confirmed in the written quotation. Production and transport times are stated separately in the quotation or contract.
Written quotation and delivery terms
Trade terms are agreed for each order and logistics arrangement. The written quotation specifies the applicable Incoterms® 2020 rule, named delivery place or port of shipment, and whether freight, insurance and taxes are included. For containers handed to a carrier before vessel loading, FCA is considered rather than automatically using FOB.
Quality concerns and corrective action
Please provide the order number, affected quantity, photos or video, and relevant measurements or inspection records when reporting a quality concern. If responsibility is confirmed to lie with us, a remedy such as repair, additional supply, replacement, refund or price adjustment is agreed under the contract. Costs and the action plan are confirmed in writing; no unconditional return or fixed resolution period is promised.
