{"id":11137,"date":"2026-11-05T20:30:05","date_gmt":"2026-11-05T12:30:05","guid":{"rendered":"https:\/\/qymetaltech.com\/?page_id=11137"},"modified":"2026-11-06T11:15:51","modified_gmt":"2026-11-06T03:15:51","slug":"perguntas-frequentes-pedidos","status":"publish","type":"page","link":"https:\/\/qymetaltech.com\/pt-br\/perguntas-frequentes-pedidos\/","title":{"rendered":"Perguntas frequentes sobre pedidos: pedido m\u00ednimo, amostras, pagamento, prazos e envio"},"content":{"rendered":"\n<style id=\"qymt-ofaq-css\">.qymt-core-product-template .qy-wrap{width: min(1180px, -40px + 100vw); max-width: 100%; margin: 0px auto;} .qymt-core-product-template .qymt-faq-grid > *{min-width: 0px;}.qymt-core-product-template .qy-eyebrow{margin: 0px 0px 12px; color: rgb(211, 161, 63); font-size: 13px; font-weight: 900; letter-spacing: 0.08em; text-transform: uppercase;}.qymt-core-product-template .qymt-section{padding: 74px 0px;}.qymt-core-product-template .qymt-section--soft{background: rgb(245, 248, 251); 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border-color: var(--qymt-highway-line) !important; box-shadow: rgba(8, 47, 75, 0.07) 0px 14px 30px !important;} .qymt-faq-panel, .qymt-faq-side-card{border-radius: 8px !important; border-color: var(--qymt-rail-line) !important; box-shadow: rgba(8, 47, 75, 0.07) 0px 14px 30px !important;}.qymt-core-product-template details{border-bottom: 1px solid rgb(217, 226, 234); padding: 13px 0px;}.qymt-core-product-template details:first-of-type{padding-top: 0px;}.qymt-core-product-template details:last-child{border-bottom: 0px; padding-bottom: 0px;}.qymt-core-product-template summary{cursor: pointer; color: rgb(16, 45, 68); font-weight: 900; line-height: 1.36;}.qymt-core-product-template details p{margin: 9px 0px 0px; color: rgb(82, 96, 109); font-size: 15px; line-height: 1.55;}.qymt-ofaq-hero{padding:48px 0 28px}.qymt-ofaq-hero h1{font-size:clamp(28px,4vw,40px);line-height:1.15;margin:0 0 12px;color:#102d44}.qymt-ofaq-hero p{max-width:820px;color:#52606d;font-size:16.5px;line-height:1.58}.qymt-ofaq details p a{text-decoration:underline}<\/style>\n<div class=\"qymt-core-product-template qymt-ofaq\">\n<section class=\"qymt-section qymt-ofaq-hero\">\n  <div class=\"qy-wrap\">\n    <p class=\"qy-eyebrow\">FAQ<\/p>\n    <h1>Perguntas frequentes sobre pedidos: pedido m\u00ednimo, amostras, pagamento, prazos e envio<\/h1>\n    <p>Estas respostas valem para todos os produtos da QY Metal Tech: grades de a\u00e7o e de PRFV, cercas, defensas e telas met\u00e1licas. As perguntas de cada produto s\u00e3o respondidas na p\u00e1gina dele.<\/p>\n  <\/div>\n<\/section>\n<section class=\"qymt-section qymt-section--soft\">\n  <div class=\"qy-wrap qymt-faq-grid\">\n    <div class=\"qymt-faq-panel\">\n      <p class=\"qy-eyebrow\">FAQ<\/p>\n      <h2>Perguntas sobre pedidos<\/h2>\n      <details><summary>Existe pedido m\u00ednimo?<\/summary><p>O pedido m\u00ednimo \u00e9 de 50 unidades (pain\u00e9is, rolos ou pe\u00e7as); as barreiras de prote\u00e7\u00e3o s\u00e3o cotadas por metro, sem quantidade m\u00ednima. Cotamos a partir dos seus desenhos e quantidades.<\/p><\/details><details><summary>Posso receber uma amostra?<\/summary><p>Sim. H\u00e1 amostras dispon\u00edveis; o custo da amostra e do frete \u00e9 do comprador.<\/p><\/details><details><summary>Quais condi\u00e7\u00f5es de pagamento voc\u00eas aceitam?<\/summary><p>Sinal de 30%, com os 70% restantes pagos antes do embarque. As condi\u00e7\u00f5es exatas constam na cota\u00e7\u00e3o escrita ou no contrato.<\/p><\/details><details><summary>Em quanto tempo recebo uma cota\u00e7\u00e3o?<\/summary><p>Normalmente em 24\u201348 horas \u00fateis ap\u00f3s recebermos desenhos ou especifica\u00e7\u00e3o, quantidade e destino.<\/p><\/details><details><summary>O que devo enviar para a cota\u00e7\u00e3o?<\/summary><p>Desenhos ou croquis, medidas, material, acabamento, quantidade e porto de destino. Voc\u00ea pode anexar arquivos PDF, DWG, DXF, JPG, PNG ou WebP de at\u00e9 12 MB no formul\u00e1rio de cota\u00e7\u00e3o.<\/p><\/details><details><summary>Qual \u00e9 o prazo de entrega?<\/summary><p>O prazo costuma ser de 30 dias na f\u00e1brica (EXW) para pedidos regulares, contados a partir do recebimento do sinal e da aprova\u00e7\u00e3o dos desenhos. Em pedidos maiores ou especiais, o prazo e a disponibilidade em estoque s\u00e3o confirmados na cota\u00e7\u00e3o escrita. Os prazos de produ\u00e7\u00e3o e de transporte s\u00e3o informados separadamente na cota\u00e7\u00e3o ou no contrato.<\/p><\/details><details><summary>Quando a produ\u00e7\u00e3o come\u00e7a?<\/summary><p>A produ\u00e7\u00e3o come\u00e7a quando as condi\u00e7\u00f5es de libera\u00e7\u00e3o acordadas na cota\u00e7\u00e3o ou no contrato s\u00e3o atendidas.<\/p><\/details><details><summary>Quais Incoterms voc\u00eas usam?<\/summary><p>As condi\u00e7\u00f5es comerciais s\u00e3o acordadas em cada pedido. A cota\u00e7\u00e3o escrita indica a regra Incoterms\u00ae 2020, o local ou porto de entrega e se frete, seguro e impostos est\u00e3o inclu\u00eddos. Para cont\u00eaineres entregues a um transportador antes do embarque, considera-se FCA em vez de usar FOB automaticamente.<\/p><\/details><details><summary>Como as mercadorias s\u00e3o embaladas para exporta\u00e7\u00e3o?<\/summary><p>A embalagem \u00e9 planejada para o carregamento em cont\u00eainer e a separa\u00e7\u00e3o na obra: fardos, paletes, estruturas de a\u00e7o ou caixas de madeira conforme o produto, com etiquetas para pain\u00e9is, postes, clipes, rolos de tela e fixadores. Fotos do carregamento do cont\u00eainer podem ser enviadas.<\/p><\/details><details><summary>Voc\u00eas inspecionam as mercadorias antes do embarque?<\/summary><p>Sim. As verifica\u00e7\u00f5es dependem do produto, por exemplo medidas, solda, revestimento, planicidade e sentido portante na grade de a\u00e7o; superf\u00edcie, cor e bordas no PRFV; e postes, fixadores e abertura de malha nas cercas.<\/p><\/details><details><summary>Posso ver a f\u00e1brica?<\/summary><p>Visitas \u00e0 f\u00e1brica por v\u00eddeo podem ser agendadas. Fale com nossa equipe comercial para combinar o hor\u00e1rio e as \u00e1reas de produ\u00e7\u00e3o, inspe\u00e7\u00e3o ou embalagem a serem mostradas.<\/p><\/details><details><summary>O que acontece se houver um problema de qualidade?<\/summary><p>Envie o n\u00famero do pedido, a quantidade afetada, fotos ou v\u00eddeo e as medi\u00e7\u00f5es dispon\u00edveis. Se for confirmada a nossa responsabilidade, uma solu\u00e7\u00e3o (reparo, fornecimento adicional, substitui\u00e7\u00e3o, reembolso ou ajuste de pre\u00e7o) \u00e9 acordada conforme o contrato e confirmada por escrito.<\/p><\/details><details><summary>Como posso verificar a empresa?<\/summary><p>Os dados de registro da empresa e os links de verifica\u00e7\u00e3o est\u00e3o na <a href=\"https:\/\/qymetaltech.com\/pt-br\/sobre-nos\/#verify-qy-metal-tech\">p\u00e1gina Sobre n\u00f3s<\/a>.<\/p><\/details>\n    <\/div>\n    <div class=\"qymt-faq-side-card\">\n      <div class=\"qymt-faq-side-section qymt-faq-side-section--links\">\n        <p class=\"qy-eyebrow\">Pr\u00f3ximos passos<\/p>\n        <div class=\"qymt-faq-related-links\"><a href=\"https:\/\/qymetaltech.com\/pt-br\/contato\/#rfq\">Solicitar cota\u00e7\u00e3o<\/a><a href=\"https:\/\/qymetaltech.com\/pt-br\/sobre-nos\/#verify-qy-metal-tech\">Verificar nossa empresa<\/a><a href=\"https:\/\/qymetaltech.com\/pt-br\/servicos\/\">Nossos servi\u00e7os<\/a><\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Perguntas frequentes sobre pedidos: pedido m\u00ednimo, amostras, pagamento, prazos e envio Estas respostas valem para todos os produtos da 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