{"id":11133,"date":"2026-11-05T20:30:05","date_gmt":"2026-11-05T12:30:05","guid":{"rendered":"https:\/\/qymetaltech.com\/?page_id=11133"},"modified":"2026-11-06T11:15:42","modified_gmt":"2026-11-06T03:15:42","slug":"faq-commandes","status":"publish","type":"page","link":"https:\/\/qymetaltech.com\/fr\/faq-commandes\/","title":{"rendered":"FAQ commandes : quantit\u00e9 minimale, \u00e9chantillons, paiement, d\u00e9lais et exp\u00e9dition"},"content":{"rendered":"\n<style id=\"qymt-ofaq-css\">.qymt-core-product-template .qy-wrap{width: min(1180px, -40px + 100vw); max-width: 100%; margin: 0px auto;} .qymt-core-product-template .qymt-faq-grid > *{min-width: 0px;}.qymt-core-product-template .qy-eyebrow{margin: 0px 0px 12px; color: rgb(211, 161, 63); font-size: 13px; font-weight: 900; letter-spacing: 0.08em; text-transform: uppercase;}.qymt-core-product-template .qymt-section{padding: 74px 0px;}.qymt-core-product-template .qymt-section--soft{background: rgb(245, 248, 251); border-top: 1px solid rgb(217, 226, 234); 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border-color: var(--qymt-highway-line) !important; box-shadow: rgba(8, 47, 75, 0.07) 0px 14px 30px !important;} .qymt-faq-panel, .qymt-faq-side-card{border-radius: 8px !important; border-color: var(--qymt-rail-line) !important; box-shadow: rgba(8, 47, 75, 0.07) 0px 14px 30px !important;}.qymt-core-product-template details{border-bottom: 1px solid rgb(217, 226, 234); padding: 13px 0px;}.qymt-core-product-template details:first-of-type{padding-top: 0px;}.qymt-core-product-template details:last-child{border-bottom: 0px; padding-bottom: 0px;}.qymt-core-product-template summary{cursor: pointer; color: rgb(16, 45, 68); font-weight: 900; line-height: 1.36;}.qymt-core-product-template details p{margin: 9px 0px 0px; color: rgb(82, 96, 109); font-size: 15px; line-height: 1.55;}.qymt-ofaq-hero{padding:48px 0 28px}.qymt-ofaq-hero h1{font-size:clamp(28px,4vw,40px);line-height:1.15;margin:0 0 12px;color:#102d44}.qymt-ofaq-hero p{max-width:820px;color:#52606d;font-size:16.5px;line-height:1.58}.qymt-ofaq details p a{text-decoration:underline}<\/style>\n<div class=\"qymt-core-product-template qymt-ofaq\">\n<section class=\"qymt-section qymt-ofaq-hero\">\n  <div class=\"qy-wrap\">\n    <p class=\"qy-eyebrow\">FAQ<\/p>\n    <h1>FAQ commandes : quantit\u00e9 minimale, \u00e9chantillons, paiement, d\u00e9lais et exp\u00e9dition<\/h1>\n    <p>Ces r\u00e9ponses s\u2019appliquent \u00e0 tous les produits QY Metal Tech : caillebotis acier et PRV, cl\u00f4tures, glissi\u00e8res et treillis m\u00e9talliques. Les questions propres \u00e0 chaque produit sont trait\u00e9es sur sa page.<\/p>\n  <\/div>\n<\/section>\n<section class=\"qymt-section qymt-section--soft\">\n  <div class=\"qy-wrap qymt-faq-grid\">\n    <div class=\"qymt-faq-panel\">\n      <p class=\"qy-eyebrow\">FAQ<\/p>\n      <h2>Questions sur les commandes<\/h2>\n      <details><summary>Y a-t-il une quantit\u00e9 minimale de commande ?<\/summary><p>La quantit\u00e9 minimale de commande est de 50 unit\u00e9s (panneaux, rouleaux ou pi\u00e8ces) ; les barri\u00e8res de s\u00e9curit\u00e9 sont chiffr\u00e9es au m\u00e8tre, sans quantit\u00e9 minimale. Nous chiffrons \u00e0 partir de vos plans et quantit\u00e9s.<\/p><\/details><details><summary>Puis-je obtenir un \u00e9chantillon ?<\/summary><p>Oui. Des \u00e9chantillons sont disponibles ; l\u2019\u00e9chantillon et le transport sont \u00e0 la charge de l\u2019acheteur.<\/p><\/details><details><summary>Quelles conditions de paiement acceptez-vous ?<\/summary><p>Acompte de 30 %, solde de 70 % r\u00e9gl\u00e9 avant l\u2019exp\u00e9dition. Les conditions exactes figurent dans le devis \u00e9crit ou le contrat.<\/p><\/details><details><summary>En combien de temps recevrai-je un devis ?<\/summary><p>Normalement sous 24 \u00e0 48 heures ouvr\u00e9es une fois que nous avons vos plans ou sp\u00e9cifications, la quantit\u00e9 et la destination.<\/p><\/details><details><summary>Que dois-je envoyer pour un devis ?<\/summary><p>Plans ou croquis, dimensions, mat\u00e9riau, finition, quantit\u00e9 et port de destination. Vous pouvez joindre des fichiers PDF, DWG, DXF, JPG, PNG ou WebP jusqu\u2019\u00e0 12 Mo via le formulaire de demande de devis.<\/p><\/details><details><summary>Quel est le d\u00e9lai de fabrication ?<\/summary><p>Le d\u00e9lai est g\u00e9n\u00e9ralement de 30 jours d\u00e9part usine pour les commandes courantes, \u00e0 compter de la r\u00e9ception de l\u2019acompte et de la validation des plans. Pour les commandes plus importantes ou sp\u00e9ciales, le d\u00e9lai et la disponibilit\u00e9 en stock sont confirm\u00e9s dans le devis \u00e9crit. Les d\u00e9lais de production et de transport sont indiqu\u00e9s s\u00e9par\u00e9ment dans le devis ou le contrat.<\/p><\/details><details><summary>Quand la production commence-t-elle ?<\/summary><p>La production d\u00e9marre lorsque les conditions de lancement convenues dans le devis ou le contrat sont remplies.<\/p><\/details><details><summary>Quels Incoterms utilisez-vous ?<\/summary><p>Les conditions de livraison sont convenues pour chaque commande. Le devis \u00e9crit indique la r\u00e8gle Incoterms\u00ae 2020, le lieu ou port de livraison et si le fret, l\u2019assurance et les taxes sont inclus. Pour les conteneurs remis \u00e0 un transporteur avant le chargement \u00e0 bord, le FCA est envisag\u00e9 plut\u00f4t que d\u2019utiliser automatiquement le FOB.<\/p><\/details><details><summary>Comment les marchandises sont-elles emball\u00e9es pour l\u2019export ?<\/summary><p>L\u2019emballage est pr\u00e9vu pour le chargement en conteneur et le tri sur chantier : colis, palettes, cadres acier ou caisses en bois selon le produit, avec \u00e9tiquettes pour panneaux, poteaux, clips, rouleaux et visserie. Des photos de chargement peuvent \u00eatre fournies.<\/p><\/details><details><summary>Contr\u00f4lez-vous les marchandises avant l\u2019exp\u00e9dition ?<\/summary><p>Oui. Les contr\u00f4les d\u00e9pendent du produit, par exemple dimensions, soudure, rev\u00eatement, plan\u00e9it\u00e9 et sens porteur pour le caillebotis acier ; surface, couleur et bords pour le PRV ; poteaux, visserie et mailles pour les cl\u00f4tures.<\/p><\/details><details><summary>Puis-je voir l\u2019usine ?<\/summary><p>Des visites vid\u00e9o de l\u2019usine peuvent \u00eatre organis\u00e9es sur rendez-vous. Contactez notre \u00e9quipe commerciale pour convenir d\u2019un horaire et des zones de production, de contr\u00f4le ou d\u2019emballage \u00e0 montrer.<\/p><\/details><details><summary>Que se passe-t-il en cas de probl\u00e8me de qualit\u00e9 ?<\/summary><p>Envoyez le num\u00e9ro de commande, la quantit\u00e9 concern\u00e9e, des photos ou vid\u00e9os et les mesures \u00e9ventuelles. Si notre responsabilit\u00e9 est confirm\u00e9e, une solution (r\u00e9paration, compl\u00e9ment, remplacement, remboursement ou ajustement de prix) est convenue selon le contrat et confirm\u00e9e par \u00e9crit.<\/p><\/details><details><summary>Comment v\u00e9rifier votre entreprise ?<\/summary><p>Nos informations d\u2019immatriculation et liens de v\u00e9rification figurent sur la <a href=\"https:\/\/qymetaltech.com\/fr\/a-propos\/#verify-qy-metal-tech\">page \u00c0 propos<\/a>.<\/p><\/details>\n    <\/div>\n    <div class=\"qymt-faq-side-card\">\n      <div class=\"qymt-faq-side-section qymt-faq-side-section--links\">\n        <p class=\"qy-eyebrow\">\u00c9tapes suivantes<\/p>\n        <div class=\"qymt-faq-related-links\"><a href=\"https:\/\/qymetaltech.com\/fr\/contact\/#rfq\">Demander un devis<\/a><a href=\"https:\/\/qymetaltech.com\/fr\/a-propos\/#verify-qy-metal-tech\">V\u00e9rifier notre entreprise<\/a><a href=\"https:\/\/qymetaltech.com\/fr\/services\/\">Nos services<\/a><\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ FAQ commandes : quantit\u00e9 minimale, \u00e9chantillons, paiement, d\u00e9lais et exp\u00e9dition Ces r\u00e9ponses s\u2019appliquent \u00e0 tous les produits QY Metal [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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