{"id":11135,"date":"2026-11-05T20:30:05","date_gmt":"2026-11-05T12:30:05","guid":{"rendered":"https:\/\/qymetaltech.com\/?page_id=11135"},"modified":"2026-11-06T11:15:46","modified_gmt":"2026-11-06T03:15:46","slug":"preguntas-frecuentes-pedidos","status":"publish","type":"page","link":"https:\/\/qymetaltech.com\/es\/preguntas-frecuentes-pedidos\/","title":{"rendered":"Preguntas frecuentes sobre pedidos: pedido m\u00ednimo, muestras, pago, plazos y env\u00edo"},"content":{"rendered":"\n<style id=\"qymt-ofaq-css\">.qymt-core-product-template .qy-wrap{width: min(1180px, -40px + 100vw); max-width: 100%; margin: 0px auto;} .qymt-core-product-template .qymt-faq-grid > *{min-width: 0px;}.qymt-core-product-template .qy-eyebrow{margin: 0px 0px 12px; color: rgb(211, 161, 63); font-size: 13px; font-weight: 900; letter-spacing: 0.08em; text-transform: uppercase;}.qymt-core-product-template .qymt-section{padding: 74px 0px;}.qymt-core-product-template .qymt-section--soft{background: rgb(245, 248, 251); 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gap: 34px;} .qymt-faq-panel, .qymt-faq-side-card{width: 100%; max-width: none; justify-self: stretch;} .qymt-faq-section{padding: 58px 0px 60px;} .qymt-faq-side-card){height: auto; box-shadow: rgba(15, 45, 68, 0.055) 0px 10px 26px;}}@media (min-width: 981px){ .qymt-faq-grid{grid-template-columns: minmax(0px, 1fr) minmax(0px, 1fr); gap: 34px;} .qymt-faq-panel, .qymt-faq-side-card{width: 100%; max-width: none; justify-self: stretch;} .qymt-faq-section{padding: 58px 0px 60px;} .qymt-faq-side-card){height: auto; box-shadow: rgba(15, 45, 68, 0.055) 0px 10px 26px;}}@media (min-width: 981px){ .qymt-faq-grid{grid-template-columns: minmax(0px, 1fr) minmax(0px, 1fr); gap: 34px;} .qymt-faq-grid){align-items: start;} .qymt-faq-panel, .qymt-faq-side-card{width: 100%; max-width: none; justify-self: stretch;} .qymt-faq-section{padding: 58px 0px 60px;} .qymt-faq-side-card){height: auto; box-shadow: rgba(15, 45, 68, 0.055) 0px 10px 26px;}} .qymt-faq-panel, .qymt-faq-side-card{border-radius: 8px !important; border-color: var(--qymt-highway-line) !important; box-shadow: rgba(8, 47, 75, 0.07) 0px 14px 30px !important;} .qymt-faq-panel, .qymt-faq-side-card{border-radius: 8px !important; border-color: var(--qymt-rail-line) !important; box-shadow: rgba(8, 47, 75, 0.07) 0px 14px 30px !important;}.qymt-core-product-template details{border-bottom: 1px solid rgb(217, 226, 234); padding: 13px 0px;}.qymt-core-product-template details:first-of-type{padding-top: 0px;}.qymt-core-product-template details:last-child{border-bottom: 0px; padding-bottom: 0px;}.qymt-core-product-template summary{cursor: pointer; color: rgb(16, 45, 68); font-weight: 900; line-height: 1.36;}.qymt-core-product-template details p{margin: 9px 0px 0px; color: rgb(82, 96, 109); font-size: 15px; line-height: 1.55;}.qymt-ofaq-hero{padding:48px 0 28px}.qymt-ofaq-hero h1{font-size:clamp(28px,4vw,40px);line-height:1.15;margin:0 0 12px;color:#102d44}.qymt-ofaq-hero p{max-width:820px;color:#52606d;font-size:16.5px;line-height:1.58}.qymt-ofaq details p a{text-decoration:underline}<\/style>\n<div class=\"qymt-core-product-template qymt-ofaq\">\n<section class=\"qymt-section qymt-ofaq-hero\">\n  <div class=\"qy-wrap\">\n    <p class=\"qy-eyebrow\">FAQ<\/p>\n    <h1>Preguntas frecuentes sobre pedidos: pedido m\u00ednimo, muestras, pago, plazos y env\u00edo<\/h1>\n    <p>Estas respuestas se aplican a todos los productos de QY Metal Tech: rejillas de acero y de FRP, cercas, barreras de seguridad y mallas met\u00e1licas. Las preguntas de cada producto se responden en su p\u00e1gina.<\/p>\n  <\/div>\n<\/section>\n<section class=\"qymt-section qymt-section--soft\">\n  <div class=\"qy-wrap qymt-faq-grid\">\n    <div class=\"qymt-faq-panel\">\n      <p class=\"qy-eyebrow\">FAQ<\/p>\n      <h2>Preguntas sobre pedidos<\/h2>\n      <details><summary>\u00bfHay un pedido m\u00ednimo?<\/summary><p>El pedido m\u00ednimo es de 50 unidades (paneles, rollos o piezas); las barreras de seguridad se cotizan por metro, sin cantidad m\u00ednima. Cotizamos seg\u00fan sus planos y cantidades.<\/p><\/details><details><summary>\u00bfPuedo pedir una muestra?<\/summary><p>S\u00ed. Hay muestras disponibles; el costo de la muestra y del env\u00edo corre a cargo del comprador.<\/p><\/details><details><summary>\u00bfQu\u00e9 condiciones de pago aceptan?<\/summary><p>Anticipo del 30 %, con el 70 % restante antes del embarque. Las condiciones exactas constan en la cotizaci\u00f3n escrita o el contrato.<\/p><\/details><details><summary>\u00bfEn cu\u00e1nto tiempo recibir\u00e9 una cotizaci\u00f3n?<\/summary><p>Normalmente en 24\u201348 horas laborables una vez recibidos sus planos o especificaciones, cantidad y destino.<\/p><\/details><details><summary>\u00bfQu\u00e9 debo enviar para cotizar?<\/summary><p>Planos o croquis, medidas, material, acabado, cantidad y puerto de destino. Puede adjuntar archivos PDF, DWG, DXF, JPG, PNG o WebP de hasta 12 MB en el formulario de cotizaci\u00f3n.<\/p><\/details><details><summary>\u00bfCu\u00e1l es el plazo de entrega?<\/summary><p>El plazo suele ser de 30 d\u00edas en f\u00e1brica (EXW) para pedidos regulares, contados desde la recepci\u00f3n del anticipo y la aprobaci\u00f3n de los planos. En pedidos mayores o especiales, el plazo y la disponibilidad de stock se confirman en la cotizaci\u00f3n escrita. Los tiempos de producci\u00f3n y transporte se indican por separado en la cotizaci\u00f3n o el contrato.<\/p><\/details><details><summary>\u00bfCu\u00e1ndo empieza la producci\u00f3n?<\/summary><p>La producci\u00f3n empieza cuando se cumplen las condiciones de inicio acordadas en la cotizaci\u00f3n o el contrato.<\/p><\/details><details><summary>\u00bfQu\u00e9 Incoterms utilizan?<\/summary><p>Las condiciones comerciales se acuerdan en cada pedido. La cotizaci\u00f3n escrita indica la regla Incoterms\u00ae 2020, el lugar o puerto de entrega y si incluye flete, seguro e impuestos. Para contenedores entregados a un transportista antes de la carga a bordo se considera FCA en lugar de usar FOB autom\u00e1ticamente.<\/p><\/details><details><summary>\u00bfC\u00f3mo se embala la mercanc\u00eda para exportaci\u00f3n?<\/summary><p>El embalaje se planifica para la carga en contenedor y la clasificaci\u00f3n en obra: paquetes, pallets, bastidores de acero o cajas de madera seg\u00fan el producto, con etiquetas para paneles, postes, clips, rollos de malla y torniller\u00eda. Se pueden enviar fotos de la carga del contenedor.<\/p><\/details><details><summary>\u00bfInspeccionan la mercanc\u00eda antes del env\u00edo?<\/summary><p>S\u00ed. Los controles dependen del producto, por ejemplo medidas, soldadura, recubrimiento, planitud y direcci\u00f3n portante en rejilla de acero; superficie, color y bordes en FRP; y postes, torniller\u00eda y abertura de malla en cercas.<\/p><\/details><details><summary>\u00bfPuedo ver la f\u00e1brica?<\/summary><p>Se pueden organizar visitas a la f\u00e1brica por video con cita previa. Contacte con nuestro equipo comercial para acordar el horario y las zonas de producci\u00f3n, inspecci\u00f3n o embalaje que se mostrar\u00e1n.<\/p><\/details><details><summary>\u00bfQu\u00e9 pasa si hay un problema de calidad?<\/summary><p>Env\u00ede el n\u00famero de pedido, la cantidad afectada, fotos o video y las mediciones disponibles. Si se confirma nuestra responsabilidad, se acuerda una soluci\u00f3n (reparaci\u00f3n, suministro adicional, sustituci\u00f3n, reembolso o ajuste de precio) seg\u00fan el contrato y se confirma por escrito.<\/p><\/details><details><summary>\u00bfC\u00f3mo puedo verificar su empresa?<\/summary><p>Los datos de registro de la empresa y los enlaces de verificaci\u00f3n est\u00e1n en la <a href=\"https:\/\/qymetaltech.com\/es\/quienes-somos\/#verify-qy-metal-tech\">p\u00e1gina Qui\u00e9nes somos<\/a>.<\/p><\/details>\n    <\/div>\n    <div class=\"qymt-faq-side-card\">\n      <div class=\"qymt-faq-side-section qymt-faq-side-section--links\">\n        <p class=\"qy-eyebrow\">Pr\u00f3ximos pasos<\/p>\n        <div class=\"qymt-faq-related-links\"><a href=\"https:\/\/qymetaltech.com\/es\/contacto\/#rfq\">Solicitar cotizaci\u00f3n<\/a><a href=\"https:\/\/qymetaltech.com\/es\/quienes-somos\/#verify-qy-metal-tech\">Verificar nuestra empresa<\/a><a href=\"https:\/\/qymetaltech.com\/es\/servicios\/\">Nuestros servicios<\/a><\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Preguntas frecuentes sobre pedidos: pedido m\u00ednimo, muestras, pago, plazos y env\u00edo Estas respuestas se aplican a todos los productos [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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